VERBATICA — TERMS AND CONDITIONS
These Terms and Conditions govern the use of the Verbatica mobile application and web platform.
Operator: LANGUAGEUP ARTIFICIAL INTELLIGENCE L.L.C, a limited liability company incorporated under the laws of the United Arab Emirates, trade licence No. 1260247 (Commercial Register No. 2128649), with its registered office at Office No. M2-57, Abdulrahman Mohammed Taher Mohammed Wali Building, Al Raffa, Dubai, United Arab Emirates (“LanguageUp”, the “Company”, “we”, “us” or “our”), operating the Verbatica service.
Effective date: 15 June 2026. Version: 2.0.
1. Acceptance of These Terms
1.1. These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (“you”, the “User”) and the Company and govern your access to and use of: (a) the Verbatica mobile application for iOS and Android (the “App”); (b) the Verbatica web platform available at verbatica.ai and its subdomains (the “Web Platform”); and (c) any related content, features and services (together, the “Service”).
1.2. By creating an account, accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. If you do not agree, you must not use the Service.
1.3. Where you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
2. Eligibility and Minors
2.1. You may use the Service only if you are at least 18 years old, or you are at least 13 years old and your parent or legal guardian has reviewed and accepted these Terms on your behalf and supervises your use of the Service.
2.2. The Service is not directed at, and may not be used by, children under 13 years of age. We may request evidence of age or parental consent and may suspend or delete accounts where such evidence is not provided.
3. The Service
3.1. Verbatica is an AI-assisted language-learning service that provides, among other things: structured lessons and courses; speaking, writing, vocabulary, listening and grammar exercises; placement and progress tests; an AI conversation partner (chat); speech recognition and text-to-speech features; and progress tracking.
3.2. The Service is provided for personal, non-commercial educational purposes. The Service does not award state-recognised diplomas or officially certified language qualifications unless expressly stated otherwise.
3.3. We may modify, add or remove features of the Service at any time, including for technical, security, legal or business reasons. Where a change materially reduces the core functionality of a paid subscription, Section 6.7 applies.
4. Account Registration and Security
4.1. To use most features of the Service you must create an account. Registration may be carried out using an e-mail address or through third-party sign-in services (such as Sign in with Apple or Google). You agree to provide accurate, current and complete information and to keep it up to date.
4.2. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
4.3. You must notify us without undue delay at support@verbatica.ai of any unauthorised use of your account or any other breach of security.
4.4. One account is intended for one User. You may not sell, transfer or share your account, or use another person’s account without permission.
5. AI Features and Educational Content
5.1. Parts of the Service (including the AI conversation partner, automated feedback, generated exercises and pronunciation assessment) are produced by artificial-intelligence models, including models provided by third-party AI providers.
5.2. AI-generated output is produced automatically and may be inaccurate, incomplete or inappropriate despite our safeguards. AI output is provided for learning purposes only and does not constitute professional, legal, medical, financial or other advice. You should not rely on AI output as a sole source of factual information.
5.3. We do not guarantee any particular learning outcome, level of language proficiency or examination result.
6. Subscriptions, Trials and Payments
6.1. The App is provided free of charge: it may be downloaded and used by all registered Users without payment. Access to the extended functionality of the Web Platform requires a paid subscription (“Subscription”). Current Subscription plans, prices and billing periods are displayed on the Web Platform before purchase.
6.2. Where Subscriptions are purchased. Subscriptions are purchased exclusively on the Web Platform and are processed by our payment service providers; we do not store full payment card numbers. The App does not offer in-app purchases or paid subscriptions. Apple and Google are not a party to, and bear no responsibility for, any purchase made on the Web Platform.
6.3. Auto-renewal. Unless stated otherwise at the point of purchase, Subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled. You may cancel at any time with effect from the end of the current billing period in your account settings on the Web Platform or by contacting support@verbatica.ai.
6.4. Free trials. Where a free trial is offered, the Subscription fee will be charged automatically when the trial ends unless you cancel before the end of the trial. Trial terms are displayed at sign-up. We may limit trials to one per User.
6.5. Prices may include or exclude applicable taxes (including UAE VAT) as indicated at checkout. You are responsible for any taxes or charges imposed by your bank or payment provider, including currency-conversion fees.
6.6. We may change Subscription prices. Price changes do not affect the current paid billing period and will apply from the next renewal, with prior notice given in the App, on the Web Platform or by e-mail. If you do not agree with a price change, you may cancel before it takes effect.
6.7. Refunds. Except where required by mandatory applicable law (including UAE consumer-protection legislation) or expressly stated in these Terms, payments are non-refundable and no credit is given for partially used billing periods. If we permanently discontinue the Service or materially remove core paid functionality during your paid period, you will be entitled to a pro-rated refund of the unused part of your Subscription.
7. Licence and Acceptable Use
7.1. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App and the Web Platform for their intended purpose.
7.2. You must not, and must not attempt to:
8. User Content
8.1. The Service allows you to submit text, voice recordings, answers and other materials (“User Content”), for example when completing speaking or writing exercises or chatting with the AI partner. You retain ownership of your User Content.
8.2. You grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, adapt and display your User Content solely to the extent necessary to: (a) operate and provide the Service to you (including processing through speech-recognition and AI models); (b) maintain security; and (c) comply with law. Any use of User Content for improving our services is governed by the Privacy Policy.
8.3. You are solely responsible for your User Content and warrant that it does not infringe the rights of any third party or applicable law. We may remove or refuse to process User Content that violates these Terms.
9. Intellectual Property
9.1. The Service, including its software, design, text, graphics, audio, lesson content, exercises, methodology, trademarks (including “Verbatica”) and logos, is owned by the Company or its licensors and is protected by intellectual-property laws. No rights are granted to you other than the limited licence in Section 7.1.
9.2. If you believe content available through the Service infringes your intellectual-property rights, please notify us at legal@verbatica.ai with sufficient detail for us to investigate.
10. Third-Party Services
10.1. The Service relies on and may contain links to third-party services (including app stores, sign-in providers, payment providers and AI model providers). We are not responsible for third-party services, their content or their terms; your use of them is at your own risk and subject to their own terms and privacy policies.
11. Privacy
11.1. Our processing of personal data in connection with the Service is described in the Verbatica Privacy Policy, and our use of cookies and similar technologies is described in the Verbatica Cookie Policy, both available in the App and on the Web Platform.
12. Disclaimer of Warranties
12.1. To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure or free of harmful components, or that defects will be corrected.
12.2. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under mandatory applicable law, including mandatory consumer-protection rights.
13. Limitation of Liability
13.1. To the maximum extent permitted by applicable law: (a) the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill; and (b) the aggregate liability of the Company arising out of or in connection with the Service or these Terms shall not exceed the amounts paid by you for the Service during the twelve (12) months preceding the event giving rise to the claim, or one hundred (100) US dollars if you have made no payments.
13.2. The limitations in this Section do not apply to liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence or wilful misconduct.
14. Indemnification
14.1. You agree to indemnify and hold harmless the Company, its officers, employees and agents from and against any claims, damages, liabilities and reasonable expenses (including legal fees) arising out of your User Content, your breach of these Terms or your violation of applicable law or third-party rights.
15. Suspension and Termination
15.1. You may stop using the Service and delete your account at any time in the account settings or by contacting us.
15.2. We may suspend or terminate your access to the Service, in whole or in part, with immediate effect if: (a) you materially or repeatedly breach these Terms; (b) we are required to do so by law or by a competent authority; (c) your use creates security, legal or technical risk for the Service or other Users; or (d) the relevant account has been inactive for a continuous period of at least 24 months (with prior notice). Where practicable, we will give you prior notice and an opportunity to remedy the breach.
15.3. Upon termination, your licence under Section 7.1 ends and we may delete your account data in accordance with the Privacy Policy. Sections which by their nature should survive termination (including Sections 8.2 (to the extent of completed processing), 9, 12, 13, 14, 17 and 18) shall survive.
16. Changes to These Terms
16.1. We may amend these Terms from time to time. Material changes will be notified through the App, the Web Platform or by e-mail at least 15 days before they take effect, unless an earlier date is required by law or for security reasons. The current version, with its effective date, is always available in the App and on the Web Platform.
16.2. Your continued use of the Service after the effective date of the amended Terms constitutes acceptance. If you do not agree, you must stop using the Service and may cancel your Subscription with effect from the end of the current billing period.
17. Governing Law and Disputes
17.1. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai.
17.2. The parties shall first attempt to resolve any dispute amicably; please contact us at legal@verbatica.ai. Any dispute not resolved within 30 days shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
17.3. Nothing in this Section deprives you of the protection of mandatory consumer-protection provisions, or of the right to bring proceedings in your country of residence, where such rights cannot be excluded by agreement under the law applicable to you.
18. General Provisions
18.1. These Terms, together with the Privacy Policy, the Cookie Policy and any plan-specific terms presented at purchase, constitute the entire agreement between you and the Company regarding the Service.
18.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be replaced by a valid provision that most closely reflects its intent.
18.3. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, with notice to you.
18.4. Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure), excluding payment obligations already due.
18.5. These Terms are drawn up in English. Translations may be provided for convenience; in case of conflict, the English version prevails to the extent permitted by applicable law.
19. Contact
LANGUAGEUP ARTIFICIAL INTELLIGENCE L.L.C, Office No. M2-57, Abdulrahman Mohammed Taher Mohammed Wali Building, Al Raffa, Dubai, United Arab Emirates. E-mail: support@verbatica.ai (support), legal@verbatica.ai (legal).